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F.A.Q.

Frequently asked questions about Mixxit

Problem Solution

The light pinks red.

If the light in the Mixxit's button turns red, this means that the Mixxit's battery is empty. 

Place your Mixxit in the charging station.

The light pinks white.

If the light on your Mixxite turns white, this means that the transparent top bottle has not been placed correctly on the coloured motor housing and the built-in safety has been activated.

Make sure that the half moon of the top bottle is (approximately) in the middle of the dotted line.

 

Shipping

Where does my Mixxit leave from?

Mixxit is a Belgian company. As soon as you order a Mixxit, it departs from our own warehouse in Belgium towards you.

How long does the delivery take ?

Depending on the country to which the package has to be sent, it takes
1-4 working days before your Mixxit is delivered. 

Unfortunately, there may be delays in the delivery service during the Covid19 era.

To which countries does Mixxit ship?

Currently Mixxit ships in Belgium, the Netherlands, Germany and the United Kingdom.

Returning

How long can I return my Mixxit?

You can return your Mixxit within 14 days of receipt.

Returns are free of charge.

Where do I send a return?

Your returns may be addressed to: 

Mixxit
Hammeken 22
9850 Deinze – Belgium.

 

How soon will I receive my money back?

After arrival and acceptance of your return, you will receive your refund within 5 working days.

I have not found the answer to my question.

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